FAQ

If you would like to add a product to an existing order, please contact roxy@sozomaika.com.

Yes, all cancelations are subject to a 15% restocking fee.

We DO NOT accept returns.  All sales are FINAL. In the event that a product arrived damaged, the customer must contact us at roxy@sozomaika.com within 48 hours of receiving the items. Customer must include photos of the issue and a screenshot of the order confirmation email. 

Please email us at roxy@sozomaika.com.

All orders containing in-stock items will ship within 3-5 days of placing your order, usually sooner.  For pre-order items, please refer to the item description for estimated ship dates.